Privacy Policy – MOEEN

This Privacy Policy explains how Tawasul Company for Transport Services, operating under the MOEEN brand ("we", "us", or "our"), collects, uses, discloses, and safeguards information when you use the MOEEN mobile application, the website https://moeen.ly, and related services. If you do not agree with this Policy, please do not use our App, website, or services.

1. Who We Are (Data Controller)

Company: Tawasul Company for Transport Services
Brand: MOEEN
Address: Al-Nofliyien, Tripoli, Libya
Privacy Contact: contact@moeen.ly

2. What We Collect

We collect the following categories of information when you use MOEEN:

• Account Information – name, phone number, email, profile photo, and authentication identifiers you provide during registration.
• Usage Data – app interactions, diagnostics, crash logs, performance data.
• Device Information – device model, OS version, unique device identifiers, language, and time zone.
• Location Data (optional/if enabled) – approximate or precise location to match Riders and Drivers and to show relevant trip information. You can disable location permissions in your device settings; some features may not work without it.
• Camera Access – when you grant the android.permission.CAMERA permission, the App can use your camera to capture photos or videos for in‑app features only (e.g., verifying a profile photo, scanning a QR code, or uploading incident evidence). Camera feeds are processed on your device. We do not collect or store camera content on our servers unless you intentionally submit it (e.g., by tapping Upload/Send).
• Payment Information – payment token or transaction references provided by our payment processors (we do not store full card numbers). Cash payments are recorded as receipts without card data.

3. Why We Use Your Information (Legal Bases)

• Provide and operate the App – create and manage accounts, enable Rider–Driver matching, process payments, and provide core features.
• Safety and integrity – verify users, prevent fraud, resolve disputes, and ensure platform safety.
• Improve the App – analytics, diagnostics, and feature development.
• Communications – transactional notifications (trip status, receipts) and service messages.
• Legal compliance – respond to lawful requests and meet regulatory obligations.

4. On‑Device Processing & Permissions

The App requests certain permissions to function. Where possible, data is processed locally on your device and is not transmitted to us unless required for the feature or you submit it.

5. Sharing Your Information

• With other users – limited data is shared as needed to complete trips (e.g., first name, pickup/drop‑off details).
• Service providers – cloud hosting, analytics, payment processing, customer support. They process data on our behalf under contractual safeguards.
• Legal and safety – if required by law, regulation, or to protect rights, safety, and property.
• Business transfers – in case of merger, acquisition, or asset sale, subject to this Policy.

6. Data Retention

We retain information only as long as necessary for the purposes in this Policy, for legal, accounting, or reporting requirements, and to resolve disputes. When no longer needed, data is securely deleted or anonymized.

7. Children’s Privacy

The App is intended for users aged 18+. We do not knowingly collect personal information from children. If you believe a child provided data, contact us to delete it.

8. Your Rights & Choices

• Access, correct, update, or delete your information.
• Withdraw consent where processing is based on consent.
• Object to or restrict certain processing.
• Portability (receive a copy in a usable format) where applicable.

To exercise rights, contact us at contact@moeen.ly. We may ask for verification before responding.

9. Security

We use administrative, technical, and organizational measures designed to protect your information. However, no electronic transmission or storage is 100% secure; use the App at your own risk.

10. International Transfers

Your information may be processed in countries other than your own. Where required, we implement appropriate safeguards (e.g., contractual clauses) to protect your data.

11. Third‑Party Services & SDKs

The App may include third‑party SDKs (e.g., maps, analytics, crash reporting, payments). These providers may collect data according to their own policies. Review their privacy practices before use.

12. Website Analytics, Meta Pixel and Cookies

Our website uses Meta Pixel, provided by Meta Platforms, Inc., to measure website visits, understand how visitors interact with our pages, evaluate advertising performance, and create relevant advertising audiences.

Meta Pixel may collect or receive information such as pages visited, date and time of visits, browser and device information, IP address, cookie identifiers, and interactions with the website. Meta and other third parties may use cookies, web beacons, and similar technologies to provide measurement services and to target and deliver advertisements.

You can manage cookies through your browser settings and manage information shared with Meta through your Meta account settings and Off-Meta Activity controls. You may also review advertising choices at:

• Digital Advertising Alliance choices
• Your Online Choices

We currently do not use Automatic Advanced Matching to send customer email addresses or phone numbers from the website to Meta.

13. Links to Other Sites

Our App and website may contain links to external websites. We are not responsible for their content or privacy practices.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified in the App, on the website, or by other appropriate means. Continued use of our services means you accept the updated Policy.

15. Contact Us

For questions, requests, or complaints about privacy, contact us at contact@moeen.ly or write to Al-Nofliyien, Tripoli, Libya.

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